Refund Policy

We want you to feel good about your purchase. Every new user can try Artara free for 7 days before paying, so our refund policy is simple and fair. This policy forms part of our Terms of Service.

1. Free Trial

Starting the 7-day free trial does not require payment details, and you are never charged automatically when the trial ends. Please use the trial to decide whether Artara is right for you.

2. Automatic Renewal and Cancelling Anytime

All subscription plans renew automatically at the end of each billing period until you cancel. You can cancel any plan at any time from your account's billing settings or by emailing support@artara.ai. After you cancel, you will not be charged again, and you will keep access until the end of the period you have already paid for.

3. Monthly Subscription (The Seeker)

Monthly payments are non-refundable, including for partially used months.
You can cancel at any time. You will keep access until the end of the current month, and you will not be charged again.

4. 6-Month and Yearly Subscriptions (The Flow / The Master)

First purchase: if you are not satisfied, you can request a full refund within 14 days of your first payment.
Yearly plan bonus reports: we deduct the agreed standard price (currently $29.99 each) only for gifts from this payment that were successfully delivered before your refund request. Queued or failed attempts and independently owned reports are not deducted. Deductions cannot exceed your payment and never trigger an extra charge. Reports retained through this deduction remain readable. Unclaimed gifts end when a termination refund is completed.
At a $99.99 payment with no other adjustments, refunds are $99.99 / $70.00 / $40.01 / $10.02 after 0 / 1 / 2 / 3 delivered gifts. Discounts, currencies, taxes and provider decisions are reconciled to your actual order.
Renewals: if a 6-month or yearly plan renews and you did not intend to continue, contact us within 7 days of the renewal charge. We will refund the renewal in full, provided you have not actively used the new paid period. Automatic daily emails and simply visiting billing settings do not alone count as active use. We review incomplete usage evidence individually; reports from an earlier settled period are not deducted again.
After these periods, payments are non-refundable. You can still cancel to stop future renewals, and you will keep access until the end of the paid period.

5. One-Time Reports

Purchase unlocks a personalised report. Generation starts only when you confirm your details and explicitly request preparation by claiming it. An unclaimed purchase may be refunded within 14 days; later requests are reviewed individually. A queued, failed or unfinished attempt is not a successful delivery. If you request a refund before delivery, we pause further preparation and publication while reviewing it.

After your report has been successfully saved and made available to read in your dashboard, change-of-mind refunds generally do not apply, except for delivery problems and mandatory rights. Any consent needed for immediate supply of digital content is recorded when you claim; this policy does not automatically remove statutory withdrawal rights. Email notification failure alone does not undo successful dashboard delivery, and we will help resolve email problems.

6. When We Will Always Help

Whatever the plan, we will offer a refund or a fix if:

you were charged twice or charged in error;
a report failed to generate or was never delivered, and we cannot fix the problem within a reasonable time;
a technical fault on our side prevented you from using paid features for a significant part of your billing period;
you are entitled to a refund under mandatory consumer protection laws in your country.

7. How to Request a Refund

Email support@artara.ai from the email address linked to your account, with:

your account email address;
the date and amount of the charge;
a short reason (optional, but it helps us improve).

We aim to acknowledge refund enquiries within 24 hours and address payment-provider referrals within 48 hours. Payments are processed by our reseller and Merchant of Record, Stripe, through its Link brand, so approved refunds are returned to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

You can also view your orders, cancel or update your subscription, and contact payment support at link.com. Link support may handle payment-related refund requests directly.

Please contact us before you open a chargeback with your bank. We can usually resolve the issue faster.

8. How Charges Appear on Your Statement

Your receipts are sent by Link (Stripe), and the charge appears on your card or bank statement as LINK.COM* ARTARA.AI. If you see this charge and are unsure about it, please email support@artara.ai before contacting your bank.

9. Account Access After a Refund

When a termination refund succeeds, the subscription access supported by that payment ends. A goodwill partial refund may leave access unchanged. Pending refunds pause new claims and publication from the affected payment; failed or canceled refunds restore valid access. Reports supported by a separate purchase or complimentary grant remain available. A full refund removes access supported only by the refunded payment. Payment disputes may temporarily suspend the affected access; a resolved dispute restores or removes it according to the outcome. We keep report records for audit and recovery rather than silently deleting or regenerating them.

Cancellation without a refund retains subscription access until the paid period ends. For new yearly purchases under this policy, unclaimed gifts expire at that period end, while valid claims already queued can finish. Successfully delivered reports remain readable while your account and the Service remain available. Renewing does not generate a second set.

10. Changes to This Policy

We may update this policy from time to time. Changes do not affect purchases made before the update.

11. Contact

Email: support@artara.ai

2. Automatic Renewal and Cancelling Anytime

4. 6-Month and Yearly Subscriptions (The Flow / The Master)

First purchase: if you are not satisfied, you can request a full refund within 14 days of your first payment.

Yearly plan bonus reports: we deduct the agreed standard price (currently $29.99 each) only for gifts from this payment that were successfully delivered before your refund request. Queued or failed attempts and independently owned reports are not deducted. Deductions cannot exceed your payment and never trigger an extra charge. Reports retained through this deduction remain readable. Unclaimed gifts end when a termination refund is completed.

At a $99.99 payment with no other adjustments, refunds are $99.99 / $70.00 / $40.01 / $10.02 after 0 / 1 / 2 / 3 delivered gifts. Discounts, currencies, taxes and provider decisions are reconciled to your actual order.

Renewals: if a 6-month or yearly plan renews and you did not intend to continue, contact us within 7 days of the renewal charge. We will refund the renewal in full, provided you have not actively used the new paid period. Automatic daily emails and simply visiting billing settings do not alone count as active use. We review incomplete usage evidence individually; reports from an earlier settled period are not deducted again.

After these periods, payments are non-refundable. You can still cancel to stop future renewals, and you will keep access until the end of the paid period.

5. One-Time Reports

6. When We Will Always Help

Whatever the plan, we will offer a refund or a fix if:

you were charged twice or charged in error;

a report failed to generate or was never delivered, and we cannot fix the problem within a reasonable time;

a technical fault on our side prevented you from using paid features for a significant part of your billing period;

you are entitled to a refund under mandatory consumer protection laws in your country.

7. How to Request a Refund

Email support@artara.ai from the email address linked to your account, with:

your account email address;

the date and amount of the charge;

a short reason (optional, but it helps us improve).

You can also view your orders, cancel or update your subscription, and contact payment support at link.com. Link support may handle payment-related refund requests directly.

Please contact us before you open a chargeback with your bank. We can usually resolve the issue faster.

9. Account Access After a Refund