Refund Policy

We want you to feel good about your purchase. Every new user can try Artara free for 7 days before paying, so our refund policy is simple and fair. This policy forms part of our Terms of Service.

1. Free Trial

Starting the 7-day free trial does not require payment details, and you are never charged automatically when the trial ends. Please use the trial to decide whether Artara is right for you.

2. Automatic Renewal and Cancelling Anytime

All subscription plans renew automatically at the end of each billing period until you cancel. You can cancel any plan at any time from your account's billing settings or by emailing support@artara.ai. After you cancel, you will not be charged again, and you will keep access until the end of the period you have already paid for.

3. Monthly Subscription (The Seeker)

• Monthly payments are non-refundable, including for partially used months.
• You can cancel at any time. You will keep access until the end of the current month, and you will not be charged again.

4. 6-Month and Yearly Subscriptions (The Flow / The Master)

• First purchase: if you are not satisfied, you can request a full refund within 14 days of your first payment.
• Yearly plan bonus reports: if you have already generated any of the reports included in the Yearly plan (Career Blueprint, Love Dynamics, or The Artara Life Scroll), we will deduct the standard price of each generated report (currently $29.99 each) from your refund.
• Renewals: if a 6-month or yearly plan renews and you did not intend to continue, contact us within 7 days of the renewal charge. We will refund the renewal in full, provided you have not used the Service since the renewal date.
• After these periods, payments are non-refundable. You can still cancel to stop future renewals, and you will keep access until the end of the paid period.

5. One-Time Reports

Reports are personalised digital content that is generated immediately after purchase. By completing your purchase, you ask us to start generating your report immediately and acknowledge that, once it has been generated, you lose your right to withdraw from the purchase and it is non-refundable, except in the situations listed in Section 6.

6. When We Will Always Help

Whatever the plan, we will offer a refund or a fix if:

• you were charged twice or charged in error;
• a report failed to generate or was never delivered, and we cannot fix the problem within a reasonable time;
• a technical fault on our side prevented you from using paid features for a significant part of your billing period;
• you are entitled to a refund under mandatory consumer protection laws in your country.

7. How to Request a Refund

Email support@artara.ai from the email address linked to your account, with:

• your account email address;
• the date and amount of the charge;
• a short reason (optional, but it helps us improve).

We aim to reply within 3 business days. Payments are processed by our reseller and Merchant of Record, Stripe, through its Link brand, so approved refunds are returned to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

You can also view your orders, cancel or update your subscription, and contact payment support at link.com. Link support may handle payment-related refund requests directly.

Please contact us before you open a chargeback with your bank. We can usually resolve the issue faster.

8. How Charges Appear on Your Statement

Your receipts are sent by Link (Stripe), and the charge appears on your card or bank statement as LINK.COM* ARTARA.AI. If you see this charge and are unsure about it, please email support@artara.ai before contacting your bank.

9. Account Access After a Refund

When a subscription is refunded, access to paid features ends immediately. Reports that were refunded may no longer be available in your account.

10. Changes to This Policy

We may update this policy from time to time. Changes do not affect purchases made before the update.

11. Contact

Email: support@artara.ai